Forget workarounds — SMS messaging native for your Salesforce workflows – Retarus Corporate Blog
- Corporate
- June 24, 2025
With the SMS application for Salesforce, Rentarus is launching the spine of SMS that its Force Sales has been missing. The solution is now available and can find more information on the Retarus website. Native integration brings Business Degree SMS messages directly to the Core Salesforce platform, allowing equipment to send and automatic text messages within their CRM or service desk.
The SMS application is installed directly from Appexchange. Once connected to their Rentarus SMS account, Salesforce users can send text messages as well as emails or talk publications, which could be activated by events through the flow designer. Similarly, high volume works can be configured through campaign management. It works naturally with ray pages and registration designs, adjusting the sides in the Salesforce interface.
Why SMS is important in its business communication strategy
While email remains an cornerstone or commercial communication, SMS offers which email or cannot: immediate attention. With opening rates that exceed 98% and most messages are read within three minutes after reception, SMS provides a potential for unique commitment for critical communications over time.
For companies that already use Salesforce, this integration creates new opportunities to take advantage of the power of text messages without leaving their CRM environment or service desk and covers multiple use cases.
Real world use cases
SALSFORCE SMS integration unlocks many practical scenarios:
- Appointment reminders (medical care and services): Automate text reminders for patient visits, reservations or service appointments. For example, our health client Samedi GmbH has already experienced how our messaging solutions strengthen its patient’s management and communication management processes.
- Alerts and notifications: Instantly notify customers about orders for orders, shipping states, changes in support cases or field services directly from Salesforce.
- Marketing and Commitment: Send option promotions, event invitations or customer surveys by text, with custom messages with Salesforce data (EC, customer name, date or product).
- Support automation: Alert of service agents or customers when the service cases are updated or SLA are close to violating, integrating SMS into standard support workflows.
In each case, the SMS content can be customized with the Salesforce fields and send automatic as part of its commercial processes.
An integration of SMS that works sewing, because it should
Our decades of experience in business messages have taught us that integration should never be complicated. That is why we have designed our SMS solution for Salesforce with simplicity and functionality in its nucleus:
- Native integration: It works directly within its existing Salesforce instance
- Coding is not required: Configure, customize and implement without IT involvement
- Business degree reliability: Backed by our global infrastructure with an availability of 99.9%
Automatic SMS with flow and Salesforce triggers
An important benefit to SMS Salesforce integration is native automation support. Administrators can use the Flow Builder (or Builder of Processes) of Salesforce to activate the SMS messages on request. For example, you can automatically send a welcome text when a new leadership is created, alerts an administrator if a high value agreement is updated or notified to a service team when a case changes the state. Messages can be activated directly and automated in a personalized way using Flow Builder. The solution also supports rapid two -way conversations: responses to SMS are captured and can be handled inside Salesforce, ensuring that no answer is lost.
Delivery delivery and compliance
Varus enruta each message through its global SMS network managed by the operator. This guarantees an express office with an active routing of several carriers to maximize the delivery capacity. In addition, you can cover all Enterprise-degrade messages for your performance and latency. For Data Protection, Retarus Operates ITS OWN DATA CENTER Security Framework and Operates Companers Companers Companers and Thisans Companomers and Thisans Companomers and Thisans Companomers and Thisans Companomers and Thisans Companomers and Thisans Companomers and Thisans Companomers and Thisans Companomers and this. Sure. For example, the Dr. Flex’s medical care platform is based on SMS delay for patient notifications precisely because it processes the messages “safely and completely with the GDPR”.
Start today
The Retarus SMS application for Salesforce is now available in Salesforce Appexchange. For more information, see the official documentation and the appexchange list or request the installation link through this contact form. Administrators and solution architects can also install the application in a sandbox to test their capabilities without affecting production data. Try it today and discover how easy it is to enrich your Salesforce workflows with reliable and global SMS messages.
